Beyond Rent: Exploring Property Management
Property management is an ever-changing field that seems to evolve just when you think you have a solid grasp on it. That’s why it’s imperative to stay informed and pivot along with the industry. Rent Manager's Beyond Rent is a brand-new bi-weekly podcast full of the latest trends, technology, and best practices affecting property management today. Hear from true trailblazers and agents of change from all walks of the industry─experienced owners, policy makers, smart-home innovators, and senior-level Rent Manager representatives. Beyond Rent is hosted by Rent Manager’s own Joe Easton, a technology aficionado, seasoned networker, and seeker of conversations that go beyond the surface. New episodes of Beyond Rent will be available bi-weekly on all major podcast platforms
Beyond Rent: Exploring Property Management
Customer and Resident Retention Strategies You Can Use
While customer and resident retention is a simple concept to understand, it’s not always easy to maintain in a competitive environment.
Tom Clements of Pest Share joins the podcast to discuss strategies that business owners and property managers can implement to help retain their customers and residents. Setting expectations, understanding needs, and frequent communication are key components of these approaches.
Tom also expands on the importance of providing clarity when setting an expectation and how to respond if it’s not met. Further, he shares why solution-based thinking is critical to understanding issues and finding resolutions, and why hiring staff members who share this vision is crucial to your operation.
Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.
You can learn more about Tom Clements on LinkedIn, and Pest Share on the company’s website.
Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.
Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.